Posts Tagged ‘customer service’

When did treating your employees well become such a revolutionary idea? It’s not a radical idea for Tony Hsieh, CEO of Zappos, it’s the model.  Check out this extraordinary video on how Tony has built a company where people love to work and provide exceptional customer service!

Just in case it was too much for you to actually call the Nestle Crunch Hotline number yourself, check out the video:

We have lost a little of the fun in business these days. Too many of us are trying so hard to make a dollar in this failing economy that we are forgetting it is about the customers.

Well, Nestle Chocolates’ has made a customer out of me. A friend on FaceBook said call their hotline (800-295-0051), and when it asks you to select English or Spanish option just wait 10 seconds and you’ll smile. (I did!) Then select 4, and listen to the options. (I smiled even harder!) Then I selected 7 as my final option. (Then I laughed out loud!)

In my opinion Nestle’s has come up with a way to drum up attention, get people to remember their number, and to appeal to their clients of all ages. Simply put, they found a way to keep people coming back! I love it! It reminded me to remind you that as you are building, and growing, your nonprofit organizations keep the main reason for doing your nonprofit the main reason. Have fun, and that will attract more participants, funding, and it will keep the community engaged. After all, isn’t that why you started your nonprofit in the first place?