Just a few weeks ago, my laptop just stopped processing.
I tried everything, even tried to restore it to manufactures specifications.
Then realized it was going to require me to wipe the hard drive clean, and then
restore. I didn’t feel qualified to do that, so I took it to Best Buy’s Geek
Squad. I had no choice as my computer technician closed his business a while
ago, and I never took the time to find anyone new. This put me between the
proverbial rock and a hard place. And, off to Best Buy I went.

Initially, I felt very confident. The technician
explained that it sounded like I had a virus. He shared what he was going to
do, and that for an additional charge they would back up my data. So, I paid
all the requisite fees, and signed my computer over to the Geek Squad. I was
told not to worry, as they were a little light on work, and that I should have
my computer back in a few days, as oppose to the 7-10 days they normally
require.

Well, I left my computer there, and three days later I
called to check on the status. I was told that they were working on it, and
when it was ready someone would call me.  So, I waited, and then another three days or
so went by. Then I called again. This time I was told that they were working on
it, and I should hear something soon. However, I didn’t need to call back, as
they have 10 days to work on it. Someone would call me when it was done.

Then I called a third time, exactly 10 days later. A
technician answered. I told him that I was calling to check on the status of my
computer. He told me to hold on. And, I literally held for 8 minutes and 17
seconds (I know because my phone tracks the time). I was distracted by the work
that I was doing at my desk that I didn’t notice the wait at first. When I
realized that I had been put on hold for longer than it would take me to get
there, I immediately hung up, and drove to the store.

The whole way I had to talk myself down from being so
angry that I could scream. I had to remember that they were holding my laptop
hostage, and I STILL needed it back. So, I approached the desk and the
technician said, “How can I help you?” “I’d like to get my computer.” I replied
calmly. He took my receipt, punched in my number, and then proceeded to say out
of his mouth, “Someone just left you a message that your computer is ready.” I
wanted to scream.

I need a computer tech. I need someone reliable and
trustworthy. I need someone that will honor their agreement with me, when I
drop off my business equipment into their care. I have decided that I will
start calling around to some of the smaller computer repair shops. I’ll work on
developing relationships with other business owners. This, I am sure, will give
me peace of mind. My entire business is about building relationships, shame on
me for not considering that with the most critical tool of my trade – my computer.

I hope that as you grow your nonprofit, you recognize the
importance of having key support: computer technician, administrative support, legal
counsel, and accountant. These individuals will save you time and money as they
are experts. They will be able to advise on ways to improve your efficiency and
conserve your expenses. Be diligent and look for these essential partners now,
before your back is up against the proverbial wall.

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